Thank you for shopping with Discovery Cycles. We want to ensure that you are 100% satisfied with your purchases. If you are unhappy with your purchase for any reason whatsoever we will offer you the opportunity to return your product to Discovery Cycles within 30 days of the date you receive your product(s) for a full refund. Below are some questions & answers you will find useful:
Can I return an item if I have changed my mind?
Yes you can. You are entitled to return your item for whatever reason as long as product meets the Discovery Cycles Terms of Returns (Below).
How many days do I have to return my product?
30 days from the date you receive your product.
How will I receive my refund?
By the same payment method you used to purchase your product. We will either transfer your refund via PayPal using your email address, or credit the funds back to your Credit Card.
Who pays for the return shipping?
Customers are responsible for the costs associated with the return of their purchase. Shipping costs associated with your original purchase are non-refundable. If you request a refund, the original shipping costs will be deducted from the total of your refund.
Can I exchange my purchased items?
Not as such. To exchange an item its best that you send us back the item and we will refund you the purchased amount. You can then purchase your new item.
My product is damaged or faulty?
We will do everything possible to ensure our products are shipped without fault. However we are very sorry if we have shipped you a faulty product, you are now entitled to a replacement or a full refund (its up to you). If your item is damaged or faulty, please return it to our store and we will replace or refund your item for you. All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Discovery Cycles Terms of Returns:
- The item(s) must be in an unused condition and not damaged.
- The item(s) should be in its original packaging and the packaging should not be damaged.
- The item(s) must have been purchased from Discovery Cycles website.
The information and policies above relate to purchases made on the Discovery Cycles Website. If you have any further questions in regards to returns or refunds, please feel free to contact us via email: [email protected] we are here and we’re happy to help!